CROWN COLONY PEDIATRICS IS CURRENTLY NOT ACCEPTING NEW PATIENTS WITH THE EXCEPTION OF NEWBORNS.
PLEASE NOTE: CROWN COLONY PEDIATRICS DOES NOT ACCEPT PATIENTS WHO DO NOT VACCINATE
LIMITED FLU CLINIC APPTS AVALABLE: 9/12, 9/13, 9/23, 10/7, 10/9, 10/14, 10/16, 10/23, 11/10 STAY TUNED FOR ADDITIONAL DATES!
PLEASE NOTE THE FOLLOWING REGARDING WELL VISITS:
Any issues/concerns/illnesses discussed that are outside the normal growth and development are automatically billed through the EMR as a separate office visit charge.
This may incur a co-payment/deductible requirement with your insurance company.
WHAT IS COVERED AS PART OF A WELL VISIT/PHYSICAL EXAM IS DEPENDENT ON YOUR INDIVIDUAL INSURANCE BENEFITS, BUT TYPICALLY INCLUDES THE FOLLOWING:
-Physical Examination
-Comprehensive Health and Developmental History (including mental health)
-Age-Appropriate Health Education (as indicated)
-Screenings (ie: lead, vision, dental, hearing)
-Appropriate Immunizations According to Age
ANY OTHER ILLNESSES OR HEALTH CONCERNS NOT RELATED TO THE NORMAL GROWTH AND DEVELOPMENT LISTED ABOVE MAY RESULT IN YOUR INSURANCE COMPANY CHARGING A CO-PAY FEE OR A CHARGE TOWARDS YOUR DEDUCTIBLE REQUIREMENTS
PLEASE GO TO OUR HOME PAGE FOR UP-TO-DATE AND IMPORTANT ANNOUNCEMENTS
June 14, 2023
CLOSED SUMMER SUNDAYS:
Crown Colony Pediatrics will be closed Sundays this summer beginning June 18th through September 24th. On these Sundays, our on-call service will be available for EMERGENCIES, there will be no office visits. Have a happy and safe summer!!
A LETTER TO OUR PATIENTS
Dear Patients and Families,
Due to the widespread availability of COVID testing, vaccines, and treatments, as well as the end of the Public Health Emergency, we are changing some procedures in our office.
Masks
Beginning May 12th, most patients and families will not need to wear a mask in our office. However, you do still need to wear a mask if you have:
- A fever or other flu like symptoms
- A known COVID-19 infection and are in the isolation period
- A known exposure to COVID-19 within the last 10 days
Masks will be required not only for sick patients, but also anyone accompanying them to the office, should any of the above apply to them. Kindly mask if you are asked to do so by CCP staff.
Individuals who prefer to wear a mask while in our office regardless of their symptoms or exposures are welcome to do so.
The health and wellness of our patients, families, and staff is a top priority here at Crown Colony Pediatrics. Because of this, for your safety, you may find our office staff still masked on occasion for reasons other than COVID-19.
As a courtesy, the clinical staff will ask you at all non-sick visits if you'd prefer us to wear a mask. Please do not hesitate to say yes if that is what you prefer. We are happy to accommodate.
Please note that the Department of Public Health is continuing to track COVID-19 in the community, and masks may become required again in our office if there is an increase in respiratory illnesses. For the safety of our patients and staff, we ask that you respect this request.
Screening
Beginning on Tuesday, May 16th we will no longer be asking screening questions before a visit.
However, you may be asked the screening questions upon check in. Please let us know if you have been exposed to someone with COVID-19 in the last 10 days or have any of these symptoms: fever, chills, body aches, fatigue, cough, difficulty breathing, sore throat, congestion, runny nose, nausea, vomiting, diarrhea, headache, or loss of taste or smell.
Thank you for your patience and understanding as we have made our way through many changes throughout the pandemic.
The Doctors and Staff of Crown Colony Pediatrics
SEPARATION AND DIVORCE POLICY
Crown Colony Pediatrics is dedicated to the health and well-being of our patients. Since our patients are young children and adolescents, we rely on parents/guardians to support us in their care. Separation and divorce can present our practice with unique challenges; therefore, it is important for us to articulate our practice philosophy to avoid misunderstandings.
- In general, we ask that parents/guardians NOT place our office in the middle of family disagreements. If parents/guardians become disruptive to our organization or there is non-compliance with this policy, we reserve the right to terminate the patient/doctor relationship so care can be transferred to another practice.
2. Either parent or legal guardian can schedule an appointment for their child, be present for a visit, have access to the child(ren)’s MyChart portal, and/or obtain copies of medical records unless a COURT ORDER has been presented to our office RESTRICTING a parent/guardian’s rights. If you have a court order, please provide a copy to our office immediately upon receiving. If the court order changes at any point, it is your responsibility to provide us with an updated copy. We will assume the last copy we have on file is the current agreement/order.
3. We are contractually obligated to collect copays at the time of a visits, therefore, the parent/guardian that brings the child in for an appointment is responsible for copays or insurance deductibles at the time of service, even if the other parent/guardian is responsible for medical insurance. We will NOT mediate financial disputes between parents. Any disputes about reimbursement for medical expenses need to be settled between parents/guardians.
4. A parent/guardian must accompany a child to WELL VISITS. If a stepparent should bring your child in for these visits, we must have a “Consent for Treatment” on file with that adult’s name within the past year. In circumstances when it is unclear whether the attending adult has the right to consent or treat, we may call you for a one-time authorization, or we reserve the right to require the well visit to be rescheduled to a time a parent/guardian can be present.
5. Additionally, we will NOT:
- Call the non-accompanying parent/guardian for consent prior to treatment or inform the other parent/guardian whenever visits are scheduled
- Restrict either parent/guardian’s involvement in your child(ren)’s care unless authorized by law
- Tolerate appointment scheduling/cancelling (or no show) patterns of behavior between parents
- Call the non-accompanying parent/guardian following visits. It is the responsibility of the accompanying parent to communicate with the other parent/guardian about the patient’s care and any relevant information regarding follow up care for the child
WELLSENSE:
*Please note: if you have the new Wellsense ACO as your insurance, please make sure to bring your new card to your next appt. If you have to go to an after hours urgent care center, a specialist, etc- you should make sure they accept your new insurance. Thank you!
MENTAL HEALTH REMINDER:
CCP cares deeply about mental health. As much as parenthood can be filled with great joy and excitement, it can also be stressful. We are here to support your family. Kelly Pearson is a LMHC that works with new parents and children of all ages. Karen Lee, RN, is our medical home coordinator who supports families in a multitude of ways, including accessing community resources for families. Our pediatricians are trained to screen for and connect families in need with care. Please reach out to any of our staff if you are in need of assistance. Follow the links below for more information and resources.
https://www.mass.gov/service…/postpartum-depression-support….
https://namimass.org/resources/
CANCELLATION POLICY REMINDER:
We understand unplanned issues arise once you have scheduled an appointment with us. We respectfully ask that you notify us at least 24 hours in advance, otherwise you will be logged as a no show. After 3 no show visits, you may be asked to find a new practice. This policy will allow us to open our unused appointments in a timely manner to better serve the needs of all of our patients. Thank you for your understanding.
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