Please read our home page for important messages at this time.
SEPARATION AND DIVORCE POLICY
Crown Colony Pediatrics is dedicated to the health and well-being of our patients. Since our patients are young children and adolescents, we rely on parents/guardians to support us in their care. Separation and divorce can present our practice with unique challenges; therefore, it is important for us to articulate our practice philosophy to avoid misunderstandings.
- In general, we ask that parents/guardians NOT place our office in the middle of family disagreements. If parents/guardians become disruptive to our organization or there is non-compliance with this policy, we reserve the right to terminate the patient/doctor relationship so care can be transferred to another practice.
2. Either parent or legal guardian can schedule an appointment for their child, be present for a visit, have access to the child(ren)’s MyChart portal, and/or obtain copies of medical records unless a COURT ORDER has been presented to our office RESTRICTING a parent/guardian’s rights. If you have a court order, please provide a copy to our office immediately upon receiving. If the court order changes at any point, it is your responsibility to provide us with an updated copy. We will assume the last copy we have on file is the current agreement/order.
3. We are contractually obligated to collect copays at the time of a visits, therefore, the parent/guardian that brings the child in for an appointment is responsible for copays or insurance deductibles at the time of service, even if the other parent/guardian is responsible for medical insurance. We will NOT mediate financial disputes between parents. Any disputes about reimbursement for medical expenses need to be settled between parents/guardians.
4. A parent/guardian must accompany a child to WELL VISITS. If a stepparent should bring your child in for these visits, we must have a “Consent for Treatment” on file with that adult’s name within the past year. In circumstances when it is unclear whether the attending adult has the right to consent or treat, we may call you for a one-time authorization, or we reserve the right to require the well visit to be rescheduled to a time a parent/guardian can be present.
5. Additionally, we will NOT:
- Call the non-accompanying parent/guardian for consent prior to treatment or inform the other parent/guardian whenever visits are scheduled
- Restrict either parent/guardian’s involvement in your child(ren)’s care unless authorized by law
- Tolerate appointment scheduling/cancelling (or no show) patterns of behavior between parents
- Call the non-accompanying parent/guardian following visits. It is the responsibility of the accompanying parent to communicate with the other parent/guardian about the patient’s care and any relevant information regarding follow up care for the child
WELLSENSE:
*Please note: if you have the new Wellsense ACO as your insurance, please make sure to bring your new card to your next appt. If you have to go to an after hours urgent care center, a specialist, etc- you should make sure they accept your new insurance. Thank you!
MENTAL HEALTH REMINDER:
CCP cares deeply about mental health. As much as parenthood can be filled with great joy and excitement, it can also be stressful. We are here to support your family. Kelly Pearson is a LMHC that works with new parents and children of all ages. Karen Lee, RN, is our medical home coordinator who supports families in a multitude of ways, including accessing community resources for families. Our pediatricians are trained to screen for and connect families in need with care. Please reach out to any of our staff if you are in need of assistance. Follow the links below for more information and resources.
https://www.mass.gov/service…/postpartum-depression-support….
https://namimass.org/resources/
CANCELLATION POLICY REMINDER:
We understand unplanned issues arise once you have scheduled an appointment with us. We respectfully ask that you notify us at least 24 hours in advance, otherwise you will be logged as a no show. After 3 no show visits, you may be asked to find a new practice. This policy will allow us to open our unused appointments in a timely manner to better serve the needs of all of our patients. Thank you for your understanding.
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